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Job Description
Join Optum as a Patient Services Representative and thrive in a supportive healthcare environment. You'll play a vital role in ensuring excellent patient care and service by managing patient interactions, appointments, and billing processes.
Key Responsibilities
Greet and register patients in a pleasant manner
Schedule, cancel, and reschedule patient appointments
Verify insurance eligibility and coverage
Collect and post payments from patients
Prepare daily batch reports for collections
Maintain a neat and organized reception area
Participate in training and staff meetings
Required Qualifications
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency
Ability to work on multiple web browsers using dual monitors
Demonstrated ability to work well with health care providers
Preferred Qualifications
Experience as a receptionist in a healthcare setting
Experience working with an electronic health record
Minimal medical terminology knowledge
Benefits & Perks
Paid Time Off (PTO)Medical Plan optionsDental and Vision InsuranceLife & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee Assistance ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)