Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll leverage your expertise to transform client operations and contribute to BCG's intellectual capital. This role is crucial for driving client value and developing your network in the industry while collaborating with diverse teams on impactful projects.
Key Responsibilities
Transform client customer service operations
Contribute to BCG's intellectual capital
Scope and structure project work
Onboard team members and guide the team throughout projects
Develop an external profile and network as a recognized thought leader in customer service
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a track record of IP development
Excellent verbal and written communication skills
Strong academics from top-tier institutions
Preferred Qualifications
Consulting experience
Professional network within the industry
History of building industry and client relationships
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for doctor visits and prescriptionsDental and vision coverageReimbursement for gym membershipsFully vested retirement contributionsGenerous paid time off including vacation and holidaysPaid parental leave and family benefits