As an Associate Director in Customer Service Excellence at BCG, you'll lead transformative projects that enhance client customer service operations. Your expertise will drive innovation and help shape the future of customer service while being a trusted advisor to senior clients.
Key Responsibilities
Transform customer service operations for clients
Manage and advise project teams
Contribute to BCG’s intellectual capital
Build external profile and network in the industry
Coach and mentor team members
Drive client recommendations and insights
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations
Expertise in technology and process innovation in customer service
Excellent verbal and written communication skills
Strong multi-tasking skills and strategic thinking
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for doctor visits and prescriptionsDental coverage including orthodontia benefitsVision insuranceReimbursement for gym membershipsFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits