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Job Description
Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you will lead transformative projects that enhance customer service operations for clients. Leverage your deep expertise in customer service to drive strategic insights and build your profile as a thought leader in the industry.
Key Responsibilities
Transform customer service operations for clients
Scope and structure projects and onboard team members
Act as a trusted advisor to senior clients
Contribute to execution and content creation
Develop external profile and build industry network
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and recognized as a trusted advisor
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for medical visits and prescriptionsDental and vision coverageReimbursement for gym membershipsFully vested retirement contributionsGenerous paid time off and Paid Parental Leave