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Job Description
As a Licensed Insurance Representative, you will handle customer inquiries and provide exceptional support in a collaborative environment. With a focus on problem-solving and proactive communication, you will play a vital role in enhancing customer satisfaction and driving the success of our team.
Key Responsibilities
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Required Qualifications
Active home state Property & Casualty Insurance License
1-year customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Preferred Qualifications
6 months Call Center experience and/or sales experience
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs