Technician, IT&S

Havasu Regional Medical Center

Job Title: Technician, IT&S
Job Type: Full Time

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Havasu Regional Medical Center is a 171-bed hospital that offers a broad scope of services in major medical disciplines. A medical staff of more than 33 affiliated physicians represents a broad cross-section of expertise in 31 medical specialties.

Where We Are:

Lake Havasu City has earned the reputation as the outdoor recreation mecca of the southwest. Blessed by an ideal climate, captivating scenery, beautiful yet rugged mountains, tranquil desert and the azure waters of the Colorado River, Lake Havasu's 45-mile long lake is an oasis of natural beauty. Come live where others only get to vacation.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more€¦

Position Summary:

A IT&S Technician provides first level support to internal customers regarding basic application, hardware and service network requests.

Reports to: IT Manager

FLSA: Non-exempt

Essential Functions:

• Enters support requests into tracking system and assigns ticket number or other identification.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines.
• Promptly escalates issues to higher level technical support or management when necessary.
• Documents and reports customer inquiries regarding new/different functionality.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Minimum Qualifications:

Education:

• High School Diploma or equivalent required

• Associate's degree in IT field or related field preferred

Skills:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

• Must have the ability to interact in an effective manner with clients in a complex business environment.

Work Experience:

• 2 years of experience in the field is preferred.

• Experience in a healthcare environment is desired.

EEOC Statement:

Havasu Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.