Join Citizens as a Teller to make a meaningful impact on customers' financial journeys. You'll provide personalized advice, assist with transactions, and help build long-term relationships while working in a supportive team environment.
Key Responsibilities
Greet customers in the lobby and assist with transactions
Educate customers on Citizens products and services
Provide personalized advice and solutions to help customers achieve their financial goals
Follow all financial policies, procedures, and regulations
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Preferred Qualifications
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid time off annually for volunteeringDonation matching up to $1,000 annually