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NOC/TOC Technician

Anakim Consulting

Ashburn, VA
3 days ago

Job Description

Anakim Consulting is seeking a NOC/TOC Technician to provide essential support to a federal customer environment. This full-time position requires experience in a high-visibility network and offers opportunities to grow within the company.

Key Responsibilities

  • Provide TOC technician support for an Enterprise Operation Center (EOC)
  • Work with enterprise monitoring tools to identify and escalate data center infrastructure incidents
  • Provide incident management escalation support and monitoring working within multiple communication channels
  • Support on-site shift work and non-standard hours including nights and weekends

Required Qualifications

  • U.S. Citizenship (no dual citizenship)
  • Eligibility to obtain government security access
  • Bachelor of Science degree; additional 4 years of related experience will be considered in lieu of a degree
  • 3-10 years of related experience supporting a large-scale high visibility NOC/TOC environment
  • 3 years of experience working with data center technologies such as Java App Servers, VMware, Oracle, Unix/Linux and IBM MQ, AIX, DB2/UDB
  • 3+ years handling incident management identification and escalation procedures in a critical network environment
  • 3+ years of experience supporting incident, problem and change management activities in a federal agency environment
  • 3+ years of experience working with fault and performance monitoring and reporting tools (IBM Netcool Omnibus, AppDynamics, HP Operations Manager)
  • 3+ years of experience working with incident management tools such as BMC Remedy
  • 3+ years of experience working in a large-scale, complex Manager of Manager (MoM) type monitoring environment
  • 2+ years of demonstrated experience and ability to independently support functional mission critical work
  • Ability to work both independently and as part of a team
  • Excellent written and verbal communication skills
  • Availability to support full on-site schedule
  • Ability to support 4x10 shift work in a 24x7x365 environment

Preferred Qualifications

  • Current or recent Entry on Duty (EOD) access