Join Optum as an Associate Patient Care Coordinator, where you will play a crucial role in enhancing health outcomes through excellent patient care and support. Collaborate with a dedicated team in a dynamic environment, ensuring patients receive the resources they need while enjoying a comprehensive benefits package.
Key Responsibilities
First point of contact for patients, setting the tone for a positive experience
Exhibits empathy, courtesy, competence, efficiency, and care
Schedules appointments and procedures following standard guidelines
Uses multiple computer and phone systems to fulfill patient needs
Verifies patient information while documenting in Electronic Health Record (EPIC)
Advises patients on insurance and referral information
Collects patient co-payments and insurance payments
Provides patient-oriented service in clinical or front office setting
Performs clerical and administrative duties related to patient care
Processes paperwork and performs other front office duties as needed
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of Microsoft Office experience
Preferred Qualifications
1+ years of receptionist experience in a medical office
1+ years of experience in a healthcare setting
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette
Independent means of transportation during work hours for job related tasks
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving accountsDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (e.g., pet insurance, legal insurance)