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Job Description
Join Optum as a Patient Access Lead, where you'll be the first point of contact for patients, ensuring seamless access to care. In this full-time role, you'll organize daily activities and manage patient registration, contributing directly to improved health outcomes.
Key Responsibilities
Maintain up-to-date knowledge of registration requirements
Ensure accurate entry of demographic information into ADT system
Identify patients to prevent duplication of medical record numbers
Review assigned accounts for accuracy and documentation
Meet CMS billing requirements and document compliance
Collect and enter data into the ADT system for reimbursement
Verify insurance benefits and document verification in ADT
Handle special cases as required in the Emergency Department
Required Qualifications
High School Diploma/GED (or higher)
2+ years of experience analyzing and solving complex customer problems
1+ years of Patient Access and/or Patient Registration experience
Ability to work 100% onsite at 350 W. Thomas Road in Phoenix, AZ
Ability to work Thursday 12:00AM - 6:00AM, Friday-Sunday 6:00PM - 6:00AM
Must be 18 years of age or older
Preferred Qualifications
1+ years of experience with prior authorizations
1+ years of team lead experience in patient access
Experience with Microsoft Office products
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options and Health Spending AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits