Join USAA as an Injury Examiner and play a crucial role in adjusting complex bodily injury claims while providing exceptional member service. This hybrid position offers an impactful career in a values-driven environment dedicated to the military community.
Key Responsibilities
Adjust complex auto bodily injury claims
Investigate loss details and determine liability
Evaluate, negotiate, and adjudicate claims
Manage assigned claims workload
Collaborate with team members and vendors
Deliver best-in-class member service
Support workload surges and CAT response operations
Required Qualifications
High School Diploma or General Equivalency Diploma
4 years auto claims and injury adjusting experience
Advanced knowledge of auto claims contract and state laws
Advanced negotiation and investigation skills
Strong time-management and decision-making skills
Ability to exercise sound financial judgment
Acquisition of insurance adjuster license within 90 days
Preferred Qualifications
2 or more years of catastrophic injury experience
Experience handling UM/UIM injury claims
College Degree (Bachelor’s or higher)
Insurance Designation
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education