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Job Description
Join Optum as a Help Desk/Technical Support Associate where you'll provide vital IT support in a clinical environment, helping to improve health outcomes. You'll work closely with clinicians, troubleshooting and resolving technical issues while ensuring a seamless operation of IT assets. Be part of a diverse team dedicated to advancing health equity on a global scale.
Key Responsibilities
Provide on-site IT support for clinicians
Serve as escalation point for technical assistance
Install and maintain workstations and printers
Diagnose and resolve hardware/software issues
Manage inventory and track IT assets
Coordinate with internal IT for system access
Perform hands-on fixes and end-user training
Required Qualifications
3+ years of experience in Information Technology
3+ years of IT Desktop Support experience
3+ years of experience in installing software and performing hardware upgrades
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office, Windows OS, Cisco hardware, and HP platforms
Asset management experience
Effective oral and written communication skills
Preferred Qualifications
Strong deductive skills in analyzing systems
Ability to prioritize and execute multiple projects under pressure
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution