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Job Description
Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll leverage your expertise to transform client operations, drive impactful solutions, and mentor teams. You'll play a key role in shaping strategic initiatives while building your industry presence as a thought leader.
Key Responsibilities
Transform customer service operations for clients
Scope and structure project work
Onboard team members and guide the team throughout projects
Contribute to execution and content creation that drives client value
Develop an external profile and build a network of industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise
Recognition as a trusted advisor to senior executives
Expertise in driving improvements across operations, people, and technology challenges
Strong knowledge of digital improvement technologies
Excellent multi-tasking skills
Strong verbal and written communication skills
Intellectual curiosity and desire to be a thought leader
Preferred Qualifications
Consulting experience
Professional network within the industry
Advanced degree in Mechanical, Industrial, or Computer Engineering or Business Administration
Benefits & Perks
Zero dollar health insurance premiumsLow copays for doctor visits and prescriptionsDental and vision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits