Description
Join to apply for the Senior Relationship Banker role at NBT Bank .
Pay Range: $19.71 - $26.27
The role of the Senior Relationship Banker is to provide quality consultative customer service to ensure customers' needs are met. They will be responsible for the accurate and efficient opening and processing of all new deposit account types and all consumer and business banking transactions. This individual will have a thorough understanding of the customer's banking needs for both consumer and business customers and will educate, refer, and cross-sell the appropriate products and services that meet the needs of both prospective and existing customers. They will also identify and refer sales opportunities to the appropriate business partners or lines of business.
Education and Experience:
- High School Diploma or Equivalent
- Minimum two years experience in related banking positions preferred
- Previous customer service, sales, consumer, and business lending experience preferred
- Experience demonstrating leadership skills
Skills and Abilities:
- Proficient reading, writing, communication, and mathematical skills
- Knowledge of Decision Pro, Loan-to-Value, Debt-to-Income calculations, and reading credit reports
- Ability to identify and analyze situations and/or information using certain criteria and resolve issues
- Ability to approach, identify, and have in-depth conversations with customers to identify needs and opportunities
- Organizational, interpersonal, and customer relations skills, including problem solving and decision making skills
- Ability to function in a fast-paced, ever-changing environment and work well with people as a team
- Proficient computer skills
Unique Job Characteristics and Requirements:
Requires the ability to obtain or have NMLS Certification under the terms of the S. A. F. E. Act of 2008
Tasks Performed:
- Deliver high standards of service and responsiveness, fulfilling external and internal customer needs. Engage with customers to identify referral and sale opportunities. Conduct relationship management activities. Discuss credit reports, credit scores, etc. Accept and process loan applications, close loans within guidelines, and conduct sales and service calls. Resolve customer issues promptly.
- Administer the delivery of quality customer service, process transactions accurately, perform administrative duties, and ensure compliance with policies and regulations. Provide oversight of the branch as required.
- Participate in community events supporting CRA efforts.
- Provide guidance and training for other employees as needed.
Physical Requirements:
- Effective communication with internal and external customers
- Stationary 75% or more of the time
- Move objects up to 10 lbs
Benefits:
Comprehensive benefits for full-time and part-time employees, including paid time off, parental leave, health coverage, retirement plans, and more.
Applicants must be authorized to work in the U.S. without sponsorship.
Additional Details:
- Employment type: Full-time
- Job function: Finance and Sales
- Industry: Banking
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