This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join ABM Industries as a Custodial Supervisor in Holland, Michigan, where you'll lead and coordinate operations, ensuring exceptional service delivery and client satisfaction. This role involves daily communication with team members and clients while fostering a positive work environment.
Key Responsibilities
Establish and maintain strong client relationships
Serve as main point-of-contact for client liaisons
Provide leadership and support for emergency and off-hour support
Collaborate with team members to optimize service delivery
Plan and assign work schedules
Ensure timely responses to client-reported emergencies
Monitor service quality through communication tools
Participate in analysis of operating performance
Monitor employee timekeeping entries
Identify opportunities for additional billable work
Arrange for staff substitutions or perform work as needed
Required Qualifications
High school diploma or equivalent
Two (2) or more years of Supervisor experience
Two (2) years of Customer Service experience
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to multitask and work under pressure in a fast-paced environment
Proficiency in using computers and common software applications