Customer Service Claims Representative - Comprehensive Paid Training Program (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$43,750 - $45,750
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Job Description
Join USAA as a Customer Service Claims Representative and embark on a rewarding career with paid training. You'll support members through the claims process in a dynamic contact center, enhancing your skills in customer service and claims management.
Key Responsibilities
Document First Notice of Loss for claims investigation
Build loss reports and verify coverage
Assist with claims process inquiries
Resolve status inquiries and route to adjuster
Operate in a fast-paced contact center environment
Manage time effectively and adhere to work schedule
Support workload surges and catastrophe response operations
Required Qualifications
High School Diploma or GED
Exceptional customer service skills
Strong verbal and written communication skills
Interpersonal skills for team collaboration
Ability to prioritize and multi-task
Successful completion of a job-related assessment
Ability to acquire and maintain insurance adjuster license within 90 days
Preferred Qualifications
US military experience or being a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education