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Job Description
Join Great Wolf Lodge as the Director of Housekeeping, where you'll lead all aspects of housekeeping services, ensuring guest satisfaction and operational efficiency while managing budgets and staffing. This senior-level role offers a unique opportunity to grow your career in a dynamic environment.
Key Responsibilities
Develop detailed, realistic, and comprehensive plans that support organizational objectives
Fiscal and budgetary management of housekeeping operations
Manage the daily activities of the Housekeeping and Laundry department
Provide supervision to Laundry pack members
Participate and collaborate on cross-functional teams
Monitor, manage and respond to guest comments
Conduct investigative actions with guests for service and liability claims
Develop, implement, and monitor schedules for the housekeeping operation
Manage room expeditor software program (REX)
Participate in the Manager-On-Duty (MOD) program
Recruiting, hiring, training, and evaluating team member performance
Plan and implement staff training and development programs
Monitor quality assurance program for lodge
Review accuracy of nightly housekeeping reports
Serve on resort Executive Committee
Enforce policies and procedures
Develop and monitor programs that assure a safe facility and work environment
Ensure proper maintenance of all equipment
Conduct inventory of housekeeping supplies
Ensure compliance with safety and environmental health processes
Oversee the safe management of the Lost and Found
Required Qualifications
High School diploma or GED
Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
Minimum of 3 years experience supervising/managing large housekeeping department
Minimum of 5 years hotel or resort experience
Preferred Qualifications
College Degree
Demonstrated ability to effectively resolve conflict
Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
Projects a positive public relations image to team members and guests
Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
Excellent management skills including conflict resolution, coaching, development and teamwork
Benefits & Perks
Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leave