Citizens is seeking a Mortgage Regional Sales Manager for the New England region to lead a team of Mortgage Loan Officers and Sales Associates. This role focuses on managing loan service processes, ensuring high-quality service, and fostering relationships across the organization to support growth initiatives.
Key Responsibilities
Establish internal policies and procedures on loan relationship management
Direct, motivate, and evaluate the performance of loan service team members
Supervise the New England team and meet training and staffing needs
Monitor loan servicing lifecycle activities
Manage relationships with vendors and IT regarding loan servicing software
Communicate with all levels of management and external customers
Develop and maintain a relationship between the Sales and Operations Teams
Ensure clear and customer-focused communication throughout the loan process
Maintain extensive knowledge of Citizens products and industry standards
Evaluate and report employee performance
Forecast to meet monthly closing goals
Maintain superior customer service levels
Required Qualifications
10 plus years Mortgage Banking Sales & Leadership Experience
Extensive in market experience for the New England region
Proven ability to recruit top talent in Loan Officers for assigned region
Ability to coordinate across the enterprise with 10+ business lines
Understanding of corporate and division performance standards and fiscal goals
Compliance with Mortgage Loan Originators requirements set forth in the SAFE Act
Preferred Qualifications
Bachelor's Degree
Benefits & Perks
Customer-centric cultureSupportive and collaborative workforceAccess to training and tools for career growth