Per Diem Patient Access Representative Associate - River Falls, WI
Optum
River Falls, WI
14 hours ago
$16.00 - $28.85
Job Description
Join Optum as a Per Diem Patient Access Representative Associate, where you will be the first point of contact for patients, enhancing their experience by managing registrations and providing essential information. Your role is crucial in connecting patients with the healthcare services they need, ensuring a welcoming and efficient process.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in or interviews patients to complete appropriate paperwork
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Verifies eligibility and benefits information for payers
Obtains signatures from patients as needed
Collects co-pay or deductibles and responds to questions regarding financial assistance programs
Uses resources, tools, and procedures to complete accounts in assigned work queues
Assists patients in completion of request for information forms
Required Qualifications
6+ months of customer service experience in an office/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work on a Per Diem basis, within 1st, 2nd, or 3rd shift
Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire
Must be 18 years of age or older
Preferred Qualifications
Flexibility to occasionally work other shifts as business requires
Revenue cycle experience
General office experience
Benefits & Perks
$750 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution