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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative and become an essential part of a collaborative team dedicated to delivering exceptional customer service. In this role, you will respond to customer inquiries, resolve issues on the first call, and work with sensitive information, all while enjoying comprehensive benefits and opportunities for personal growth.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan