Patient Services Representative Associate - Saint Paul, MN
Optum
Delano, MN
27 days ago
$85/hour
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative Associate, where you'll be the vital first point of contact for patients, ensuring they receive the support and resources they need. Your compassionate approach will help individuals navigate their healthcare journey, making a significant impact on community health outcomes.
Key Responsibilities
Check in and interview patients to complete required paperwork
Explain cost information to patients and collect co-pays
Resolve claim issues and document in electronic medical records
Provide customer service for inbound and outbound calls
Mentor other staff and provide technical direction
Support dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate proficiency with Microsoft Office
Ability to work standard daytime hours
Ability to work an average of 32 hours per week
Must be 18 years of age or older
Preferred Qualifications
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution