Patient Services Representative Associate - Saint Paul, MN
Optum
Delano, MN
17 days ago
$85/hour
Job Description
Join Optum as a Patient Services Representative Associate and make a meaningful impact on health outcomes. You'll be the first point of contact for patients, providing critical logistical support and a compassionate presence during stressful times. Enjoy a rewarding role with opportunities for career development and a comprehensive benefits package.
Key Responsibilities
Check in and interview patients to complete required paperwork
Obtain and explain cost information to patients, collect co-pays and deductibles
Address and resolve claim issues or registration errors
Document issues and resolutions in the electronic medical record
Provide customer service for inbound and outbound calls
Mentor other staff and provide technical or functional direction
Support the dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday
Must be 18 years of age or older
Preferred Qualifications
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionSign-on bonus for external candidates