Join Cooper University Health Care as an Authorization Specialist in the Call Center. You'll play a vital role in verifying insurance eligibility, assisting patients with financial inquiries, and providing exceptional customer service in a fast-paced environment. Enjoy comprehensive benefits and opportunities for professional growth.
Key Responsibilities
Verify insurance eligibility and meet insurance requirements before service delivery
Process requests and document information in a timely manner
Handle inquiries from patients and staff with professionalism
Calm and resolve irate callers and patients
Required Qualifications
Knowledge of medical insurance terminology
Computer skills for scheduling
Familiarity with general office procedures and equipment
Exceptional customer service skills
Ability to verify insurance eligibility
Ability to explain financial requirements to patients
Ability to handle stressful situations with professionalism
Preferred Qualifications
Extensive knowledge of medical/radiology terminology
Minimum 3 years medical office/authorization/insurance experience
Proficient in Word/Excel and EMR
Good organizational skills
Benefits & Perks
Health insuranceDental insuranceVision insuranceLife insuranceDisability insuranceRetirement planOn-site Early Education Center (employee discount)Professional development opportunities