Join Optum as an Associate Patient Care Coordinator in Phoenix, AZ, making a significant impact by connecting patients with essential healthcare services. You'll be the first point of contact, ensuring accurate registration and compassionate service, all within a supportive and diverse environment.
Key Responsibilities
Maintains up-to-date knowledge of specific registration requirements
Ensures complete, accurate and timely entry of demographic information
Properly identifies patients to avoid duplication of medical record numbers
Responsible for reviewing assigned accounts for accuracy and required documentation
Collects and enters required data into the ADT system
Verifies all information with patients at the time of registration
Identifies forms requiring patient signatures and obtains them
Ensures all required documents are scanned into appropriate systems
Follows ‘downtime’ procedures for manual data entry
Monitors tasks associated with the Mede/Analytics PAI tool
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of experience with requesting and processing financial payments
Beginner level of proficiency working with computers/data entry
Ability to work from 6:00pm – 4:30am, Thursday - Sunday
Preferred Qualifications
1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
General understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)