Join Capital One as a Principal Associate, Mac Platform Engineer to enhance our Mac platform security, support over 30,000 endpoints, and drive user experience improvements. Collaborate with engineering teams, troubleshoot complex issues, and lead automation initiatives to streamline operations.
Key Responsibilities
Lead Multi-User Incidents for the Mac platform
Debug problematic behaviors between macOS, MDM and various network and security agents
Provide support to end user and support team facing Slack channels
Assist in interpreting Apple Unified logging
Troubleshoot complex end user issues with Tech Escalations team
Automate Slack triggers/responses for end user questions
Identify opportunities for automation
Assist with testing and validation of new software and agents
Act as a Subject Matter Expert for various macOS software products
Test new Jamf features and identify roadblocks
Required Qualifications
High School Diploma, GED, or equivalent certification
At least 2 years of experience utilizing Jamf Pro for managing MacOS devices
At least 2 years of experience using packaging tools Jamf Composer, Apple's package utility (pkgutil), or Suspicious Package
At least 2 years of experience developing Shell scripts, AppleScript, or Python scripts
Preferred Qualifications
Bachelor’s Degree
Jamf Pro Certification (Jamf Pro 200, 300, or 400)
2+ years of experience in change management
2+ years of experience working with a Service Desk or Ticketing System
2+ years of experience working within an Agile environment
Benefits & Perks
Comprehensive health benefitsFinancial benefits including performance-based incentivesInclusive benefits supporting total well-being