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Job Description
Join TEKsystems as a Bilingual Patient Service Representative in Glendale, CA, where you'll handle patient calls, verify insurance, and schedule appointments in a fast-paced, supportive environment. This role offers a competitive hourly wage and the potential for full-time hire after the contract period.
Key Responsibilities
Answer and route incoming calls in a courteous and professional manner
Schedule patient appointments and verify insurance eligibility
Collect co-pays and assist with billing inquiries
Maintain accurate patient records and documentation in EMR systems
Provide clear and empathetic communication to patients regarding services, procedures, and insurance processes
Support front desk operations and collaborate with clinical and administrative teams
Adhere to company policies regarding attendance, punctuality, and professionalism
Required Qualifications
Minimum 1-2 years of experience in a healthcare administrative role
Bilingual in English and Spanish
Strong knowledge of HMO and PPO insurance processes
Proficient in scheduling systems and Microsoft Office Suite
Excellent communication, multitasking, and organizational skills
Comfortable with repetitive tasks and high call volumes
Preferred Qualifications
Familiarity with EMR systems and medical terminology
Experience with patient charting and insurance verification
Ability to remain calm and professional in a fast-paced environment
Benefits & Perks
Medical, dental & visionCritical Illness, Accident, and Hospital insurance401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)