Hourly Pay Range:
$64 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Registered Nurse, Triage
Registered Nurse
Full Time: 40 hours/week
Hours: Monday-Friday (8:30am - 5pm), Rotating weekends (8am - 12pm)
Reporting to the Director of Quality, is responsible for professional communications regarding patient care, and triage (sorting and prioritizing patients) of clinical pool messages such as patient calls, result notes, patient call back, my chart advice request. Participates in Rx request, My Chart Rx request as needed and supervises Medical Assistants in dealing with prescription refill requests and prior authorizations for medications per protocol.
Appropriately triages telephone calls, answers question and advises patients according to policy and physician orders.
Management of patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. Telephone interactions require assessment, patient education and may require crisis intervention.
As calls are handled professionally and sensitively the goals of inappropriately scheduled appointments, a reduction in anxiety and education of patients will increase overall satisfaction and reduce risk when there are medical complications.
Accurately communicates messages, lab values, and telephoned reports in a timely manner.
Instructs patients in preparation for home care procedures in accordance with physicians' instructions and patient education tools.
Performs and documents a preliminary patient assessment including objective information, vital signs, weight, and subjective information relative to the visit using approved care protocols and standing orders.
Ability to determine urgent issues that require immediate attention i.e. high fever, chest pain, behavioral health crisis, etc.
Diploma in Nursing required, Bachelor's Degree preferred in Nursing or a healthcare related field with extensive knowledge of medical terminology and disease processes.
Experience: Minimum of three years of experience as an RN required. Minimum one year of telephone triage experience preferred, preferably in medical practice setting.
Various Medical, Dental, and Vision options
Tuition Reimbursement
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Visa Sponsorship Available (Nursing and Lab roles)
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Diversity, equity and inclusion is at the core of who we are; We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
64 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Healthcare - Nursing] Registered Nurse (RN/BSN/ASN)