Senior Specialist, Client Integration Support - Retirement Business Services - Hybrid
Charles Schwab
Austin, TX
1 month ago
Job Description
Join Charles Schwab as a Senior Specialist in Client Integration Support, where you'll play a key role in onboarding clients to our Brokerage platform. Leverage your financial services expertise to meet client needs and drive the success of our Personal Choice Retirement Accounts and Health Savings Accounts.
Key Responsibilities
Provide coordination during client development, testing and deployment integration
Understand Clients’ business requirements and integration needs
Provide hands-on support and troubleshooting during implementation
Work with the Agile delivery team to craft high quality customer-centric user stories
Monitor clients’ daily file transmission
Prepare and participate in Quarterly installs for system enhancements and bug fixes
Required Qualifications
Subject matter expert on Brokerage Plans and account integrations
Experience in financial services
Degree or equivalent experience
Strong communication skills - written and verbal
Proficiency with Microsoft office applications
Capable of working independently and in a team
Demonstrated success in supporting multiple projects
2-3 years Data analysis
3-4 years strong analytical problem-solving skills
3-4 years Agile (scrum) experience; creating and prioritizing stories in JIRA
2 years SQL, script writing
Preferred Qualifications
4-7 years’ experience in Self Directed Brokerage Accounts
3-4 years’ experience with Popweb, Client Central, Scube, SAC and EMTR
2 years SAFe experience; PI/Sprint planning, Agile ceremonies
SAFe certified
API experience
Benefits & Perks
401(k) with company matchEmployee stock purchase planPaid time for vacation, volunteering, and sabbaticalPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance