Join Optum as an Associate Patient Care Coordinator, where you'll be the first point of contact for patients and their families. Your professionalism and dedication will ensure high-quality healthcare services, making a direct impact on health outcomes. Enjoy a supportive culture focused on diversity, inclusion, and career development.
Key Responsibilities
Maintain up-to-date knowledge of registration requirements
Ensure complete and accurate entry of demographic information
Review assigned accounts for accuracy and required documentation
Meet billing requirements for regulatory compliance
Collect and enter required data into the ADT system
Verify patient information and correct errors
Identify forms requiring patient signatures and obtain them
Ensure all required documents are scanned into appropriate systems
Monitor and address tasks associated with the Mede/Analytics PAI tool
Verify insurance benefits and document information
Calculate patient liabilities and request payment at registration
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of experience with requesting and processing financial payments
Beginner level of proficiency working with computers/data entry
Ability to work from 6:00pm – 4:30am, Thursday - Sunday
Preferred Qualifications
1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
General understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits