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Job Description
Join Teleperformance USA as a Licensed Insurance Representative. This on-site role in Port Saint Lucie, FL involves providing exceptional customer service and innovative solutions to client inquiries in a supportive, engaging environment.
Key Responsibilities
Field customer inquiries and find innovative responses
Handle and respond to inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information sensitively
Aim to resolve issues on the first call
Communicate with customers for retention efforts
Assist customers with price plan inquiries
Handle sensitive situations with compassion
Required Qualifications
6 months customer service experience
Over 18 years of age
High School Graduate or GED
Active home state Property & Casualty License
Proven oral & written communication skills
Ability to type 25 wpm
Comfort with desktop computer system
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritizing skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs