Overview Serves customers by providing product and service information, prim arily via telephone, email ; resolving product, billing, transaction and service issues.
Pay: $16.50/hour
Responsibilities - Answers inbound calls, in a courteous and professional manner within the parameters of the gu idelines established in order to meet or exceed the overall department goals of service levels.
- High level of attention to detail needed
- Liste ns to the caller's needs and respond as needed , using empathy, concern and appreciation for their business.
- Resolves product or service problems by clarifying the customer's issue/need ; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Utilizes all available resources to resolve and respond to the customer's needs, with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.
- Maintains customer records by updating account information and recording all interactions with the caller , in the appropriate system, in order to document the history of communication with the customer.
- Communicates account status to the authorized caller if it is impacting the customer's ability to purchase. Transfer to the Credit/Receivables department based on established guidelines. Obtain and process customer payments as needed.
- Performs additional duties as needed.
Qualifications - Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge , Systems Knowledge,5
- Basic Office Equipment and Microsoft Office Product Knowledge.
- Minimum 1-2 years Customer Service Experience, taking inbound calls.
- High school diploma or equivalent.
- Bi-lingual (Spanish) is a plus
GPM Investments, LLC maintains a drug-free workplace