We are looking for experienced candidates to provide phone-based support to international customers in a technical process. This individual will provide customers with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with excellent focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.As a technical support representative, you’ll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers.Training would be delivered in English language and all training related content and product documentation would be in English language. Job Type: Contract Pay: $ - $ per hour Expected hours: 40 per week Schedule: Day shift, Monday to Friday , Weekends as needed Language: Spanish (Required) Location: Irving, TX 75039 (Required) Ability to Commute: Irving, TX 75039 (Required) Ability to Relocate: Irving, TX 75039: Relocate before starting work (Required) Work Location: In person