Associate Patient Care Coordinator - San Antonio, TX
Optum
San Antonio, TX
3 days ago
$16.00 - $27.69
Job Description
Join Optum as an Associate Patient Care Coordinator and play a key role in enhancing patient care through efficient office functions. You'll engage directly with patients, ensuring a seamless experience as you manage registrations, appointments, and financial transactions while contributing to health equity in the community.
Key Responsibilities
Provide exceptional service to all customers
Greet patients and check them in and out
Collect appropriate co-pays and handle cash policies
Schedule appointments and verify visit types
Manage waiting room cleanliness and communication
Work with back office staff to ensure smooth patient flow
Resolve service issues and complaints
Required Qualifications
High School Diploma/GED (or higher)
CPR certified or able to obtain certification within 30 days of hire
1+ years of customer service experience
Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Preferred Qualifications
1+ years of experience in a healthcare setting
1+ years of experience with insurance programs and basic managed care principles
Experience working with an electronic health record
Medical office setting experience
Knowledge/understanding of CPT/ICD-10 coding
Knowledge of medical terminology
Independent means of transportation during work hours
Bilingual in Spanish/English
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)