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Job Description
Join Optum as an Associate Patient Care Coordinator, where you'll support the care team in delivering exceptional customer service and improving health outcomes. This role involves managing patient interactions, scheduling, and ensuring accurate documentation within a collaborative and inclusive environment.
Key Responsibilities
First point of contact for patients, setting a positive experience
Exhibits empathy, courtesy, competence, efficiency and care
Schedules appointments and procedures following standard guidelines
Uses various computer and phone systems to fulfill patient needs
Verifies patient information and documents in Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referral information
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of Microsoft Office experience
Preferred Qualifications
1+ years of experience in a health care setting
Bilingual (English / Spanish)
Bilingual (English / Tagalog)
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette
Experience in providing customer service
Independent means of transportation during work hours for job related tasks
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options and Health Spending Account or Health Saving accountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)