Join DriveTime as a Loan Advisor to help customers navigate their auto loans and maintain positive relationships while achieving production goals. You'll play a vital role in collections, negotiating payment plans, and assisting customers on their path to vehicle ownership, all within a supportive and growth-oriented environment.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate with, and build relationships with customers
Navigate multiple systems to review account information and process payments
Monitor and ensure regular follow up on all loan repayment agreements
Assist customers with debt repayment plans
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(k)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time offIn-house gymGame room