Join DriveTime as a Loan Advisor and help customers navigate their auto loans by collecting payments and negotiating solutions. You will build positive relationships while meeting production goals in a supportive and fun work environment with abundant growth opportunities.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence payments
Monitor and ensure follow up on all loan repayment agreements
Assist customers with debt repayment plans
Maintain positive working relationships with the Loan Servicing team
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidaysIn-house gymGame roomSocial events and team gatherings