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Selling and Support Captain, Florida Mall - Full Time

Macy’s

Orlando, FL
1 month ago

Job Description

Join Macy’s as a Selling and Support Captain, where you will champion customer satisfaction, lead colleagues, and drive sales initiatives. Enjoy a rewarding career with comprehensive benefits and opportunities for advancement in a dynamic retail environment.

Key Responsibilities

  • Advocate for customer satisfaction and model excellent service
  • Lead colleagues in execution of assigned tasks
  • Ensure high-level customer service through problem-solving
  • Educate colleagues on point of sale technology and applications
  • Perform store opening and closing procedures
  • Foster an environment of acceptance and respect

Required Qualifications

  • High school diploma or equivalent
  • 1-2 years of direct retail experience preferred
  • Flexible availability including days, evenings, weekends and holidays
  • Effective communication skills

Preferred Qualifications

  • Resourceful and adaptable to changing priorities
  • Self-starter in adapting to customer expectations

Benefits & Perks

Comprehensive health and wellness coverage401(k) matchPaid time off and eight paid holidaysMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance ProgramTuition reimbursement