Join Houston Methodist as a Senior Imaging Representative, where you will enhance patient experiences by providing exceptional service and support within the Imaging department. You will play a pivotal role in coordinating patient flow and mentoring new staff, all while contributing to a culture of quality and safety.
Key Responsibilities
Perform complex scheduling and registration processes
Coordinate patient flow and ensure timely service
Serve as a liaison for patients, medical staff, and third parties
Role model and mentor for less experienced staff
Ensure high-quality service and maintain confidentiality
Anticipate and coordinate department needs
Respond to patient records requests
Enter data accurately into database systems
Identify and implement improvement opportunities
Educate patients on financial responsibilities
Required Qualifications
High School diploma or equivalent
Three years of experience in a related role within healthcare
Proficient in English (speaking, reading, writing)
Excellent customer service skills
Organizational and critical thinking skills
Proficient use of computer hardware and software
Intermediate knowledge of medical terminology
Preferred Qualifications
Working knowledge of insurance requirements for reimbursement