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Bilingual Customer Service Representative

The Goal Family of Companies

Sioux Falls, SD
25 days ago
$15-$20

Job Description

Join Goal Solutions as a Bilingual Customer Service Representative and be part of a supportive team focused on delivering exceptional service. This role involves managing inbound and outbound customer interactions related to consumer loans, ensuring compliance, and maintaining documentation.

Key Responsibilities

  • Answer inbound calls and provide first touch resolution
  • Make outbound calls to respond to customer queries
  • Respond to customer emails and mail
  • Record customer interactions and maintain documentation
  • Perform administrative functions such as document and payment tracking
  • Adhere to compliance and operational guidelines

Required Qualifications

  • Fluent in English and Spanish
  • 2+ years call center or retail customer service experience
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Workflow management experience
  • Ability to follow documented Best Practices and Standard Operating Procedures
  • Clear and professional communication skills
  • Strong organizational and time management skills

Preferred Qualifications

  • Consumer finance or student loan experience
  • Eagerness to learn and grow leadership skills
  • Drive to succeed and sense of urgency
  • Team player attitude

Benefits & Perks

Free snacks in the office14 paid holidays annually3-week vacation accrual for full-timers401(k) with company match up to 4%Medical, dental, and vision coverageAnnual HSA contribution of $1,650Life insurance, disability, and critical illness coverageTuition reimbursement programPaid Parental Leave$2,000 Vacation Incentive Plan after 3 yearsCommunity funds and wellness funds