Join CLEAR as an Assistant Operations Manager, where you'll lead daily operations in a bustling airport environment. Ideal candidates will thrive in fast-paced settings, driving customer service and sales while ensuring the highest security standards. Your leadership will foster a motivated team, making travel experiences seamless for our members.
Key Responsibilities
Spend 80% of time on the floor in a customer-facing environment
Ensure CLEAR and TSA policy and procedures are conducted with integrity
Monitor & drive security, service & sales on each shift
Manage shift briefings, debriefs & huddles
Coach, mentor, and train the team to meet sales and customer service goals
Oversee asset control & technology troubleshooting
Manage incident prevention and responses
Attend station management team meetings
Required Qualifications
1-2 years of leadership experience in a customer-facing operation
Excellent interpersonal and communication skills
Ability to manage multiple priorities in an ever-changing environment
Strong organizational skills
Proficiency in using technology daily
Ability to stand/walk for extended periods
Ability to follow policies and procedures set forth by CLEAR